Irmo Vet FAQs
Have a question? You’re not alone and you’re in the right place. Here are answers to some of the most common questions we hear from pet families in Irmo and nearby communities.
Let’s Make Things Simple
We know visiting the vet can come with a lot of questions—about what to expect, how things work, and what’s best for your pet.
That’s why we’ve put together this page: to give you clear, straightforward answers so you can feel comfortable and confident every step of the way. And if you don’t see what you’re looking for, just give us a call. We’re always happy to help.
Do I need to bring my pet's records with me?
It is very helpful for us to have records in advance. We are happy to reach out to your veterinarian to get your recent records. When booking the appointment, please let us know who your vet is, and we will reach out to them. You can also send us your records at heyfriend@irmovet.com.
Do you accept pet insurance?
We are happy to work with your pet insurance provider.
How long will the appointment take?
A typical appointment will take 30-45 minutes. We also offer the convenience of Flexible Care Appointments. You can choose half-day or full-day options to better accommodate your schedule.
What services does Irmo Vet offer?
You can see a full list of services here. Please feel free to call us if you need additional information on any of the services listed!
Will you see patients with pre-existing conditions?
Yes, we will. Our team not only has extensive experience in managing these patients, but we also have strong relationships with veterinary specialists in our area.
What is your payment policy?
We accept cash and all major credit cards. We also accept Cherry payment plans. Payment is due at the time of service.
What is your cancellation/late/no-show policy?
We know your time is valuable, and we strive to respect it by starting every appointment on time. We also understand that life happens and sometimes you can’t find your pet. If something comes up, please give us a call at least 3 hours before your appointment time. We can reschedule your appointment or convert it to a Drop Off Appointment if needed.
If you arrive more than 10 minutes late, we will do our best to work you in if our schedule allows. If we are fully booked, we will need to reschedule your visit for another time.
If you miss your appointment without letting us know, a $65 deposit will be required before scheduling another appointment. This deposit will be applied toward your next visit. If that appointment is missed, the deposit will be forfeited.
What is a Flexible Care Appointment?
A Flexible Care Appointment lets you drop your pet off with us and go about your day while we handle their exam, diagnostics, or treatment. You can choose a half-day or full-day option. It’s designed for busy pet parents who still want top-tier care — just on their schedule. This extra time with our team also allows your pet to settle in and get comfortable with the clinic at their own pace, making the visit less stressful and more positive. We’ll keep you updated, reach out with any findings or recommendations, and have your pet ready to head home with a wag and a full report when you return. It’s convenience, without cutting corners.
Do you offer same-day appointments?
Yes, we do! Appointments can be made online or by calling us at 803.795.1296.
Does my dog need to be on a leash? Does my cat need to be in a carrier?
For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must arrive and depart in an appropriate cat carrier.